Workflow Automation, powered by KnowledgeSyncⁱ, improves responsiveness and makes relevant customer experiences possible by automating processes, alerting managers of problem areas, and reducing manual work.

Key Benefits of Workflow Automation with Maximizer CRM

• Automate repeatable step-by-step processes and improve productivity
• Identify tasks that require immediate or overdue attention
• Provide everyone with the up-to-date notifications necessary to work smarter
• Discover further opportunities for customer interaction

Be notified immediately and act quickly to critical issues

• Alerts: When staff and managers receive action-oriented alerts via email, PDA or phone, they can respond to time-sensitive milestones or critical incidents no matter where they are. Maximizer CRM 10 contains over 50 pre-configured alert notifications; or easily configure your own to be alerted on the critical activities in your business.

Examples:

• Lead follow-up: Be alerted when a hot lead has not been contacted within a set number of days.
• Sales Management: Be notified in real-time when a deal is lost, when deals are overdue for closing.
• Customer Service & Support: Receive an alert when there are multiple cases entered for one customer.

Get Insight on a Regular Schedule
or Just-in-Time

• Schedule Reports: Automatically receive the reports you need to see based on a regular schedule.
• Trigger Reports: Distribute reports when a certain action occurs. For example, if an account manager abandons or loses more than five opportunities in one week, send a sales territory forecast to the sales manager.

Improve Customers' Experience with
Automated Communicationsⁱⁱ

• Take Action on Inquiries: Monitor incoming email , identify the customer’s record, route the email to the account manager and save it to the customer’s record.
• Handle Unsubscribe Requests Automatically: Comply with anti-spam legislation and remove names automatically from your email campaign lists.
• Automatic Replies: Send an intelligent, automatic response to the sender to provide relevant information and timely response.

Contact us at 1800-800-610 or e-mail us to request further information or a demonstration.