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Invest in the Success of your CRM Software
When you invest in a leading CRM software solution, you want to ensure the continued success of your strategic CRM initiatives - for your users and your customers. Throughout your deployment, Maximizer's Software Assurance help you ensure that your system and users are running at the speed of your business. With maintenance, you'll receive a priority response to your inquiries.
With free upgrades to the next version of Maximizer CRM, you'll stay current with the latest updates and best technology. On top of that, Annual Software Assurance customers gain insight into more productive and useful ways to use Maximizer CRM through our senior customer support technicians who have experience with thousands of installations worldwide. So your business continues to attract prospects, win new customers, and increase repeat business.
Purchased at the same time as your software licenses at 20% of the software cost1, Annual Software Assurance provides you with two options of support, Premier level and Silver level support:
| Annual Software Assurance provide you with: ¹ |
Support Coverage |
|
|
Premier Level (Phone & Email) |
Silver Level (Email Only) |
| Complimentary major upgrades to the next version of Maximizer to stay current with the latest technology. ² | Yes |
Yes |
| Support calls through a dedicated toll-free phone line for designated contacts to ensure your users are always up and running, normally $200 per hour. ³ | Yes |
No |
| ‘Front of the queue' priority on telephone support. | Yes |
No |
| Email support for designated contacts. | Yes |
Yes |
| Direct notification of free software updates including hot fixes, service releases, and documentation updates. | Yes |
Yes |
| Remote support using secure remote access tools that enable the technician to see what you see, so we can assist you with a resolution faster. | Yes |
No |
| Priority response to error reports. | Yes |
No |
| Priority response to customer support inquiries by a Senior Customer Support Technician. | Yes |
No |
| Priority consideration for product suggestions to help us shape the next version of Maximizer. | Yes |
Yes |
| Access to technical white papers & product roadmap. | Yes |
Yes |
| Opportunity to be showcased as a Maximizer success site. | Yes |
Yes |
Your CRM software is important to the day-to-day operations of your business, and we are committed to providing you with the support you need to succeed with your customers.
More Information
Call 1800 800 610 or a Certified Maximizer Business Partner for further information on Annual Maintenance.
1 Annual Software Assurance is required with Maximizer CRM 10.5 Group Edition, Professional Edition and Enterprise Edition customers. For Premier level Software Assurance the cost is based on 20% of RRP for the total number of software licenses operated by your business, with a minimum charge of $1,000. For Group & Entrepreneur Editions Silver level Software Assurance is available with a minimum charge of $500 for the first 5 licenses and thereafter $100 per license. To receive benefits of Annual Software Assurance, including complimentary upgrades, your contract must be current.
2 Complimentary upgrade does not include upgrades to third-party software such as databases, report designer software (Crystal Reports, Radius90), and Workflow Automation powered by KnowledgeSync.
3 Priority customer support for Annual Software Assurance customers is offered from 9:00am to 5:00pm AEST; does not include implementation/installation, database administration, system/network/network security configuration, software customization, or training (other than how-to questions). Designated contacts must be named help-desk individuals. Customer support policies are subject to change.