Customer Support Center
Call Us 1800 800 610
Customer Support Policies
Thank you for purchasing a Maximizer Software product - we hope you enjoy using it. At Maximizer Software, we pride ourselves on the strength and reliability of our software to keep your important customer information at your fingertips at all times. The latest releases of our software are the easiest to install and configure. But if you need assistance in setting it up, our expert Customer Support representatives are here to help you. There are various support options available to you, as listed below. Or contact us to inquire about premium support options for you and your business with annual maintenance contracts.
Please note that you will also need to register your software to receive customer support. Available support options:
Annual Maintenance Contracts (Software Assurance)
When you invest in a leading CRM software solution, you want to ensure the continued success of your strategic CRM initiatives - for your users and your customers. Throughout your deployment, Maximizer Software's Annual Maintenance Contracts help you ensure that your system and users are running at the speed of your business. With maintenance, you'll receive a priority response to your inquiries.
Maximizer's Software Assurance
This has been designed to automatically provide you with all the latest updates; save you time and provide you with what you need to make running your business so much easier.
Premier1
Free 1800 numberCall any time between 9am to 5pm (AEST) Monday to Friday.
Free Upgrades
Upon joining we register you as a member and you are able to access all upgrades as they become available throughout the year.
Free Technical Support
As a member you also have the benefit of unlimited technical support - for the support you need when you need it.
Silver1
Free email supportEmail us your issues and we will reply with your answer via email.
Free Upgrades
Upon joining we register you as a member and you are able to access all upgrades as they become available throughout the year.
Free Technical Support
As a member you also have the benefit of unlimited technical support - for the support you need when you need it.
Contract Customer Support
| Read Tips for your call | |
| Technical telephone support is available five days from 9am-5pm (AEST). | |
| Support Australia: The service is charged at AU$4.50 (incl. GST) per minute. |
190 22 33 44 5 |
| Support New Zealand: The service is charged at NZ$4.50 (incl. GST) per minute. |
0900 77 88 9 |
The charge will not commence until you select "0" on your phone. |
|
Maintenance Support: |
|
Online Solution Center
The online Solution Center provides all of our customers with as much information as possible - for free! It's the fastest and easiest way to get the technical information you need. Go to the Knowledge Base to check answers to frequently asked technical questions, read recent product announcements, and download the latest software updates.
Training Guides
Want to be more productive and save more time? Use Maximizer and Maximizer Enterprise Training Guides to train yourself and others in your organization on using the software to your advantage.
ยน Annual Software Assurance is required with Maximizer CRM 10.5 Group Edition, Professional Edition and Enterprise Edition customers. For Premier level Software Assurance the cost is based on 20% of RRP for the total number of software licenses operated by your business, with a minimum charge of $1,000. For Group & Entrepreneur Editions Silver level Software Assurance is available with a minimum charge of $500 for the first 5 licenses and thereafter $100 per license. To receive benefits of Annual Software Assurance, including complimentary upgrades, your contract must be current.